“The most important thing in communication is to hear what isn't being said.” ‐ Peter Drucker
This can be difficult, whether communicating face to face, over the phone, or via text. This goes for any relationship, but the more people you add to a relationship dynamic, the trickier it gets. As team sizes grow, the lines of communication required for full transparency increase exponentially.
Source: Leading Agile
Managing team size is important in software development work for several reasons, but today I’m only going to talk about transparency.
So back to Slack emojis.
Emojis can help streamline communication and reduce time getting caught up with the thread. I like to quickly scroll up the various project channels to assess what is still outstanding or what questions remain unanswered. This works best when you have a common symbology.
Oops, need to follow up on that last☝️one.
Tone can also be a casualty of text-only communication unless you have the time and space to fill paragraphs with meaning. Slack (or whatever instant messaging app you use) is not meant for prose so much as practicality.
So suddenly this:
(and maybe avoid a of hurt feelings).
Sometimes, you just need a little celebration, too.
Although my backlog is long and I’m behind on reading (more than) a few books , I can’t skirt an opportunity to reinforce better communication and openness in our team culture . This week, that looked like spending two hours uploading custom emojis to Slack. Worth it.